This Privacy Policy explains how ace219 collects, uses, stores, and protects the personal information you provide when registering and using the platform. It is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By creating a Player Account and using ace219, you acknowledge and agree to the data practices described in this Policy.
ace219 processes personal data strictly in accordance with the Philippine Data Privacy Act of 2012. Your data is never sold to third parties for marketing. You have the right to access, correct, and erase your information at any time.
At a Glance
A plain-language summary of the six most important areas before you read the full policy below.
ace219 collects identity data (name, date of birth, government ID), contact data (mobile number, email), financial data (GCash account reference, transaction history), and behavioural data (gaming sessions, login activity). We collect only what is necessary and required by PAGCOR and Philippine law.
Your data is used to operate your Player Account, verify your identity and age, process deposits and withdrawals, comply with PAGCOR licensing obligations, prevent fraud, and communicate important account notifications. We do not use your data for unsolicited third-party marketing.
ace219 employs 256-bit SSL encryption, access-controlled data infrastructure, and regular security audits. Personal data is stored on servers with restricted physical and logical access. Employees access only the minimum data required for their specific role.
Data is shared with PAGCOR (regulatory reporting), the AMLC (anti-money-laundering obligations), KYC verification providers, and payment processors — all bound by strict data processing agreements. Your personal data is never sold to advertising networks or data brokers.
Under the Philippine Data Privacy Act, you have the right to access your data, request corrections, object to processing, request erasure (subject to legal retention requirements), and data portability. You can exercise these rights by contacting the ace219 Data Protection Officer.
ace219 uses essential cookies for session management and platform functionality, and analytical cookies to improve the user experience. You can adjust cookie preferences via your browser settings. Disabling essential cookies may affect platform functionality.
ace219 ("the Platform", "we", "us", "our") is the Data Controller responsible for the personal data collected through the ace219.net website and all associated platform interfaces. ace219 operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in strict compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereafter "the DPA") and its Implementing Rules and Regulations (IRR).
ace219 has designated a Data Protection Officer (DPO) as required under the DPA. The DPO can be contacted via the details provided in Section 15 of this Policy. The DPO is responsible for overseeing data protection compliance, handling data subject requests, and serving as the point of contact for the National Privacy Commission (NPC) of the Philippines.
ace219 collects personal data through multiple touchpoints — the registration process, ongoing account use, customer support interactions, and platform analytics. The categories of data collected are as follows:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number, ID document image | Registration & KYC |
| Contact Data | Mobile number (Philippine), email address, registered address | Registration |
| Financial Data | GCash reference, Maya account reference, BPI / BDO account holder name, transaction amounts and timestamps | Deposit & Withdrawal |
| Gaming Data | Game sessions, wager amounts, win / loss records, bonus usage, game preferences | Platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support interactions |
In the course of KYC verification, ace219 may process sensitive personal information as defined under Section 3(l) of the DPA, including government ID numbers (PhilSys, passport, driver's licence) and, where enhanced due diligence is required, financial information beyond standard transaction records. This data is processed under the strict access controls described in Section 8 and is shared only as specified in Section 5.
ace219 may receive personal data about you from third-party KYC verification providers and payment processors in the course of identity verification and transaction processing. Such data is subject to the same protections described in this Policy.
ace219 processes your personal data on the following legal grounds as recognised under the DPA:
ace219 processes your personal data for the following specific and documented purposes:
ace219 does not sell your personal data. We share personal data only in the limited circumstances described below, and in all cases we ensure that appropriate contractual and technical safeguards are in place:
PAGCOR: ace219 is required to provide player data and transaction records to PAGCOR in the course of regulatory supervision, licence compliance, and upon specific request. AMLC: ace219 is a covered institution under the AMLA and is required to file suspicious transaction reports (STRs) and covered transaction reports (CTRs) with the Anti-Money Laundering Council where applicable thresholds are triggered.
To fulfil its PAGCOR KYC obligations, ace219 engages accredited third-party identity verification providers. These providers process identity document images and biometric selfie data solely for the purpose of age and identity verification. They are prohibited by contract from using this data for any other purpose.
To facilitate GCash, Maya, InstaPay, PesoNet, and bank transfer transactions, ace219 shares minimum necessary financial data with the relevant payment service providers. These providers are bound by their own regulatory obligations under the Bangko Sentral ng Pilipinas (BSP) and applicable Philippine financial laws.
ace219 may share personal data with lawyers, auditors, and insurers where necessary for the provision of professional services, subject to confidentiality obligations.
ace219 will disclose personal data to the Philippine National Police, National Bureau of Investigation, or other competent Philippine government authorities where required by valid legal process, court order, or where ace219 has a good-faith belief that disclosure is necessary to prevent imminent harm or illegal activity.
Where ace219 uses third-party service providers whose data processing infrastructure is located outside the Philippines, any transfer of personal data outside Philippine territory is conducted in compliance with Section 21 of the DPA, which requires that the recipient jurisdiction provides an adequate level of protection for personal data, or that appropriate contractual safeguards (such as standard data transfer clauses) are in place.
ace219 limits international data transfers to the minimum necessary and prioritises service providers with data centres located within the Philippines or in jurisdictions recognised by the NPC as providing equivalent protection.
ace219 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to mandatory legal retention periods under Philippine law:
Upon the expiry of applicable retention periods, personal data will be securely deleted or irreversibly anonymised.
ace219 implements technical and organisational security measures proportionate to the risk associated with processing personal data on a financial gaming platform. These measures include:
ace219 uses cookies and similar tracking technologies on the platform for the following purposes:
These cookies are strictly necessary for the platform to function. They manage your login session, maintain your game state, and ensure platform security. They cannot be disabled without impairing platform functionality. No consent is required for essential cookies as they are necessary for the provision of the service you have requested.
With your consent, ace219 uses analytical cookies to understand how players navigate the platform, which game categories attract the most engagement, and how the login and deposit flows perform. This data is processed in aggregated and anonymised form. No individual player profiles are built for advertising purposes.
You can manage or withdraw consent for non-essential cookies at any time via your browser settings. Instructions for managing cookies are available in your browser's help documentation. Note that disabling certain categories of cookies may affect the performance of non-essential platform features.
Under the Philippine Data Privacy Act, you hold the following rights in relation to the personal data ace219 processes about you. To exercise any of these rights, contact the ace219 Data Protection Officer using the details in Section 15. ace219 will respond to all rights requests within thirty (30) calendar days of receipt.
You have the right to obtain a copy of the personal data ace219 holds about you, together with information about how it is being processed. ace219 will provide this in a structured format within 30 days of a verified request.
You have the right to request correction of any inaccurate or incomplete personal data. For most account data, you can update your details directly from the account settings page. For KYC data, contact support with supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations under AMLA, PAGCOR regulations, and applicable tax law, which may prevent immediate deletion.
You have the right to object to the processing of your data on grounds of legitimate interests. You also have the absolute right to object to direct marketing at any time, with no need to provide a reason. Your objection will be actioned immediately.
Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another controller where technically feasible.
If you believe ace219 has processed your personal data unlawfully or in violation of the DPA, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC complaints process is available on the official NPC website.
ace219 is strictly a platform for adults aged 21 and above. The platform does not knowingly collect personal data from anyone below the age of 21. The KYC verification process — which is mandatory before any real-money activity — is specifically designed to confirm that each registered player meets the minimum age requirement.
If ace219 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the account will be closed, and any associated transactions will be reviewed in accordance with PAGCOR guidelines. If you are a parent or guardian and believe a minor has created an ace219 account, please contact the support team immediately via live chat.
The ace219 platform may contain references to third-party services, including payment providers such as GCash and Maya. ace219 is not responsible for the privacy practices of third-party services and this Policy does not apply to any websites, applications, or services not operated by ace219. We encourage you to review the privacy policies of any third-party service you interact with in connection with your ace219 account.
ace219 may send you marketing communications — including promotion notifications, bonus offers, and new game announcements — by email or SMS where you have provided consent to receive such communications during registration or through your account preferences.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent for marketing does not affect your receipt of transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are necessary for the operation of your Player Account and cannot be opted out of while the account remains active.
ace219 reserves the right to amend this Privacy Policy at any time to reflect changes in data processing practices, applicable Philippine law, or regulatory requirements. Material changes will be communicated to registered players via email to the registered address and/or via a notice on the platform's login page, with a minimum notice period of seven (7) days before the amendment takes effect.
The "Effective Date" at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the ace219 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
For all data privacy inquiries, data subject rights requests, or complaints relating to ace219's handling of your personal data, please contact the ace219 Data Protection Officer:
ace219 will acknowledge all data privacy requests within five (5) business days and will provide a substantive response within thirty (30) calendar days. Complex requests may require up to ninety (90) calendar days, in which case you will be notified of the expected timeline.
If you are not satisfied with ace219's response to a data privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, whose contact details and complaints procedure are available on the official NPC website.
Your Data Is Safe at ace219
Knowing your data is protected, your identity verified, and your funds segregated — that's the kind of foundation that lets you focus on the game. Create your ace219 account, fund it with GCash or Maya, and play live baccarat, jackpot slots, and bingo on a PAGCOR-licensed platform built for Filipino players. Must be 21 or older. Full terms and privacy policy apply.